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Privacy Policy

Effective Date: 1 January 2026

Site Covered: https://reservations.us/

1. Mission Statement, Introduction, and Legal Scope

This comprehensive Privacy Policy (“Policy”) governs the manner in which Orbtickets LLC, a limited liability company registered in Wyoming (Number: 2020-000927851) and operating under the trading name Reservations.us, with its principal business office in Florida (Number: M21000004421), manages the collection, use, maintenance, protection, and disclosure of information. Reservations.us specializes in flight reservations, hotel bookings, cruise bookings, and car rentals (collectively, the “Services”).

By accessing, viewing, or utilizing any portion of our Services or contacting our centralized reservation hotline at +1-860-920-5471, you are providing your express and informed consent to the data practices described in this document. If you do not agree with the terms, conditions, and disclosures outlined in this Policy, you are strictly prohibited from using our Services and must terminate your session immediately.

This Policy applies globally, including to users located in the United States, Canada, the European Union, the United Kingdom, and other jurisdictions where data protection laws may differ. As an online travel aggregation and booking platform, Reservations.us processes personal information on behalf of users and in coordination with independent third-party travel providers. We strive to comply with all applicable privacy frameworks, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Children’s Online Privacy Protection Act (COPPA), and other relevant state, federal, and international laws. Where local laws impose stricter requirements, those requirements shall prevail, and we will implement appropriate safeguards to ensure lawful processing and transfer of data.

2. Nature of the Services and Partnership Disclosure

It is fundamental to the User’s understanding of our data processing that Reservations.us functions strictly as an online reservation and travel aggregation platform. We do not directly own, operate, or manage any airlines, hotels, cruise vessels, or car rental fleets. Our core function is to facilitate and process bookings between the User and independent, third-party travel providers (referred to collectively as “Third-Party Travel Providers”).

Our authorized partnerships include, but are not limited to:

  • Major international and domestic airlines and flight consolidators
  • Global hotel chains, boutique lodging providers, and independent accommodations
  • Cruise operators including ocean liners, river cruises, and specialty maritime carriers
  • Car rental companies, vehicle leasing agencies, and mobility service providers

To complete any reservation you request, it is an absolute necessity to disclose and transfer your Personal Information to these Third-Party Travel Providers. By using our Services, you consent to the collection, use, and necessary sharing of your Personal Information with our Third-Party Travel Providers as described in this Policy to fulfill your specific booking requirements.

3. Regulatory Compliance and Accreditations

As a legitimate entity within the global travel industry, Orbtickets LLC maintains high standards of accountability. This Site is operated by a Florida Seller of Travel Licensed agency and is a registered member of the following professional organizations:

  • Florida Seller of Travel License
  • TRUE Accredited Travel Agency
  • CLIA Registered Travel Agency
  • Member of ASTA (American Society of Travel Advisors)

We also adhere to international frameworks governing consumer protection, advertising transparency, and electronic communications.

4. Taxonomy of Collected Data

We collect several categories of information from and about Users of our Site, ranging from direct identifiers to indirect technical data.

4.1 Personally Identifiable Information (PII)

  • Identity Data: Full legal name, date of birth, gender, nationality
  • Contact Data: Mailing address, billing address, email address ([email protected]), and telephone number (+1-860-920-5471)
  • Travel Documentation: Passport numbers, issuance dates, expiration dates, driver’s license, visa details, and country of issuance
  • Financial Data: Credit card numbers, security codes, and expiration dates (encrypted and passed directly to the Third-Party Provider’s merchant system)

4.2 Non-Personal and Technical Information

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform
  • Usage Data: Details of your visits to our Site, including traffic data, location data, and the resources that you access
  • Advertising Data: Cookie identifiers, mobile advertising IDs, hashed emails, and engagement metrics

4.3 Sensitive Information

We request that you do not submit sensitive personal data (racial origin, political opinions, religious beliefs, health data, biometric identifiers). If such data is inadvertently provided, it will be processed only under explicit consent.

5. Methods of Data Acquisition

Information is acquired through three primary channels:

  • Direct Interaction: When you fill out forms, request quotes, or speak with our certified travel specialists via telephone.
  • Automated Technologies: As you move through the Reservations.us ecosystem, cookies, web beacons, and tracking pixels may automatically track your engagement.
  • Third-Party Sources: We may receive information about you from airlines, hotels, cruise operators, car rental agencies, or travel agents booking on your behalf.

6. Exhaustive Purposes for Data Utilization

The processing of your information is conducted under several legal bases, including contractual necessity, legal obligation, and legitimate business interest.

6.1 Facilitate Reservations

  • Confirm and secure bookings with airlines, hotels, cruise operators, and car rental companies
  • Manage payments securely and issue travel vouchers or confirmations
  • Coordinate with providers to ensure your preferences are honored

6.2 Improve Customer Service

  • Respond quickly and effectively to inquiries
  • Provide personalized assistance for changes, cancellations, or upgrades
  • Maintain accurate records to resolve disputes

6.3 Ensure Legal Compliance

  • Meet the requirements of our Florida Seller of Travel License
  • Cooperate with government authorities such as U.S. Customs and Border Protection
  • Comply with aviation, maritime, and international travel regulations

6.4 Enhance Site Functionality

  • Improve navigation and usability of Reservations.us
  • Identify popular itineraries and optimize content
  • Deliver a smoother, more personalized digital experience

6.5 Marketing and Promotions

  • Provide tailored offers and promotions
  • Conduct loyalty programs and referral campaigns
  • Measure effectiveness of advertising campaigns

7. Mandatory Disclosure and Sharing Protocols

We do not sell, trade, or rent your Personal Information to third parties for their own marketing purposes. Disclosure occurs only in the following scenarios:

7.1 Third-Party Travel Providers

Information is shared with airlines, hotels, cruise lines, and car rental companies to finalize your contract of service.

7.2 Service Providers

We may share data with trusted subcontractors who process payments securely, provide IT hosting and technical support, or deliver marketing services on our behalf.

7.3 Legal Mandates

We disclose information when required by law to comply with legal processes, protect our rights, or safeguard passenger safety.

7.4 Corporate Transactions

In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred to the involved parties.

8. Data Security and Protection Measures

  • SSL Encryption: All sensitive financial transactions and identity data transmissions are protected by Secure Socket Layer (SSL) technology.
  • Access Control: Internal access to Personal Information is restricted to authorized personnel with a legitimate “need to know.”
  • Physical Safeguards: Our primary servers and administrative offices at 3625 SR 419, STE 250, Winter Springs, Florida 32708 are maintained in secure environments.
  • Monitoring: Regular audits, penetration testing, and intrusion detection systems.

9. Data Retention Policy

In compliance with TRUE Accredited Travel Agency standards and Florida law, we retain your Personal Information only as long as necessary to fulfill its intended purpose. Typically, travel records are preserved for seven (7) years after the completion of your trip, though certain data may be retained longer when required for legal, accounting, or regulatory obligations.

10. User Rights and Access

Depending on your jurisdiction, you have the following rights regarding your data: Request Access, Request Correction, Request Deletion, Request Restriction, Request Portability, and Opt-Out. To exercise these rights, email [email protected] with the subject line “Data Privacy Request.”

11. Cookie Policy and Online Tracking

We use cookies and similar technologies (Essential, Analytical, Advertising, and Functional) to improve your browsing experience. You may refuse cookies via browser settings, but some site functions may not work properly.

12. Third‑Party Links and External Content

Our Site may contain links to partner or supplier websites. Reservations.us disclaims responsibility for the content, practices, or security of external websites.

13. Protecting Children’s Privacy

Our Services are intended for adults over 18. We do not knowingly collect information from children under 13, in compliance with COPPA. If such data is discovered, it will be deleted immediately.

14. International Data Transfers

Your information may be transferred outside your residence, including the United States. We implement safeguards such as Standard Contractual Clauses (SCCs) to ensure data protection consistent with applicable laws.

15. Amendments to This Policy

Reservations.us reserves the right to amend this Policy at any time. Continued use of Services constitutes acceptance of revised terms.

16. Limitation of Liability

Reservations.us disclaims liability for indirect, incidental, or consequential damages arising from unauthorized access, except where prohibited by law. We are not responsible for failures of Third‑Party Travel Providers to safeguard your data.

17. Governing Law and Jurisdiction

This Policy shall be governed by the laws of the State of Florida. Any disputes shall be subject to the exclusive jurisdiction of courts located in Orange County, Florida.

18. Severability

If any provision of this Policy is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

This Policy constitutes the entire agreement between Reservations.us and the User regarding data practices.

20. Contact Information

Company: Orbtickets LLC (Reservations.us)
Address:
Email:
Phone: