Terms & Conditions

Effective Date: 1 January 2026

Site Covered: https://reservations.us/

General Provisions and Binding Agreement

These Terms and Conditions (“Terms”) form a legally binding agreement between Orbtickets LLC, a Wyoming limited liability company (Number: 2020‑000927851) operating under the trade name Reservations.us, with its principal office in Florida (Number: M21000004421) (“Company,” “Reservations.us,” “we,” “us,” or “our”), and any individual or entity (“User,” “you,” or “your”) who accesses, browses, or uses our website, mobile applications, call center, or related services (collectively, the “Website” or “Services”).

By using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference. If you do not agree, you must discontinue use immediately.

Reservations.us functions solely as an online travel aggregator and booking facilitator. We do not own or operate airlines, hotels, cruise lines, or car rental fleets. All bookings are fulfilled by independent third‑party travel providers in accordance with their own terms and policies.

We reserve the right to amend or update these Terms at any time without prior notice. Changes take effect upon posting, and continued use of the Website constitutes acceptance of the revised Terms.

Eligibility, user representations, and use conditions

Legal capacity: You represent that you are at least 18 years of age, possess the legal authority to enter into a binding contract, and are a resident of a jurisdiction where access to the Website and Services is lawful.
Accurate information: You agree that all information you provide on or through the Website, including during registration, booking, or communications with our support team, is true, accurate, current, and complete.
Authorized use: You agree your use of the Website is limited to gathering travel information, determining availability of travel‑related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purpose.
Booking on behalf: If you book for someone else, you represent that you have been duly authorized to provide their information, that they understand and agree to all applicable terms, and that the information you submit is accurate.
Account security: If you create an account, you are responsible for safeguarding your credentials. You must not share your username, password, or other access credentials. Notify us immediately if you suspect unauthorized access or breach.
Access control: We may, at our discretion, restrict or terminate access to the Website and Services for violations of these Terms or for any other valid reason.

Scope of services and aggregator disclosure

Reservations.us specializes in flight reservations, hotel bookings, cruise bookings, and car rentals (collectively, “Travel Services”). We act solely as an aggregator and intermediary between you and independent third‑party travel providers, including but not limited to airlines, hotel operators, cruise lines, car rental companies, consolidators, and tour operators (“Travel Service Providers” or “Providers”).

Flights: Subject to airline contracts of carriage, U.S. Department of Transportation (DOT) regulations, Transportation Security Administration (TSA) guidelines, Federal Aviation Administration (FAA) rules, and applicable international conventions including the Montreal Convention.
Hotels: Subject to each hotel’s specific terms, policies, and local regulations, including check‑in requirements, deposits, incidentals, and resort or facility fees.
Cruises: Subject to cruise line terms, maritime law, port regulations, health and safety rules, and cruise‑specific policies including baggage, itinerary changes, and special requirements.
Car rentals: Subject to rental company agreements and policies including driver eligibility, age restrictions, licensing, insurance, deposits, one‑way limitations, geographic restrictions, and surcharges.

We are not liable for the acts, errors, omissions, breaches, misrepresentations, or negligence of any Travel Service Provider. Your contract for carriage or accommodation, rental, or passage ultimately lies with the applicable Provider, and their terms govern the service delivered.

Booking rules, confirmations, and payment terms

Availability and confirmation: All bookings are subject to availability and confirmation by the applicable Provider. A booking is considered confirmed upon issuance of a booking reference, PNR, voucher, or confirmation email from the Provider or Reservations.us..

Payment methods: Payments must be made using authorized methods. We may accept major credit/debit cards (e.g., Visa, MasterCard, American Express, Discover) subject to verification. We comply with industry security standards and may decline transactions flagged as high risk.

Billing and verification: You authorize Reservations.us and its designated ticketing or booking service providers to process charges and verify payment information as necessary to complete the transaction. We may request additional documentation for validation; failure to provide may result in cancellation.

Pricing dynamics: Prices are subject to change due to market conditions, currency fluctuations, tax or fee changes, and Provider updates. Prices are only guaranteed once tickets/vouchers are issued and full payment is processed.

Taxes and fees: The total price may include government taxes, port charges, airport fees, service fees, surcharges, and other ancillary charges. Some fees (e.g., baggage, seat selection, resort fees, fuel surcharges) may be collected directly by Providers at check‑in or on site.

Currency and exchange: Charges may be processed in different currencies. Exchange rates are determined by your bank/card issuer and may result in variances. We are not responsible for foreign transaction fees or currency exchange differences.

Service fees: Reservations.us may charge booking, post‑ticketing, processing, or call‑center service fees. Unless otherwise specified, service fees are non‑refundable.

Changes, cancellations, and refunds

Changes, cancellations, and refund eligibility are governed by the applicable Provider’s rules, fare conditions, and policies. By booking through our Website or call center, you agree to abide by those terms.

Flights

Airline policies: Airline refund and cancellation rules vary by carrier, fare type, and route. Non‑refundable fares typically cannot be refunded. Change fees and fare differences may apply.
24‑hour policies: Some U.S. carriers permit cancellations within 24 hours of booking if the flight is at least seven days from departure. Eligibility varies; airline rules control.
No‑show: If you fail to board without prior cancellation per airline policy, your ticket may become wholly non‑refundable.
Schedule changes: Airlines may change schedules due to operational, weather, or regulatory reasons. Recourse is provided by the airline per its policy. After check‑in, the airline is solely responsible for handling disruptions.

Hotels

Rate plans: Refundability depends on the rate plan. Non‑refundable rates may not permit changes or refunds. Cancellation deadlines must be observed to avoid penalty fees.
Deposits and incidentals: Hotels may require a credit card and deposit at check‑in for incidentals. Resort or facility fees are typically collected by the property and are not included in prepaid amounts unless explicitly stated.
No‑show and early departure: No‑shows or early departures may forfeit amounts paid. Extensions may require a new reservation at current rates.

Cruises

Penalties: Cruise cancellation penalties generally escalate closer to departure and may include partial or full forfeiture of deposits or fares. Promotional or special fares may be non‑refundable.
Fees and surcharges: Port charges, taxes, or fuel surcharges may be non‑refundable. Changes after sailing commences are typically not permitted.

Car rentals

Rental terms: Prepaid rentals may have strict cancellation rules or no‑show penalties. Additional drivers, age restrictions, insurance, geographic limitations, and drop fees vary by supplier and location.
Modifications: Changing pickup/drop‑off times or locations may require cancellation and rebooking at prevailing rates. Optional products (e.g., GPS, child seats) are subject to availability and supplier rules.

Processing refunds

Submission: Refund requests must be submitted through Reservations.us customer support and are processed in accordance with Provider policies.
Timeline: If approved by the Provider, refunds may take 60–90 days from request to appear on your statement. This is an estimate; actual times vary.
Method: Refunds are typically issued to the original payment method, less applicable fees.
Service fees: Reservations.us service fees are generally non‑refundable unless required by law or explicitly stated otherwise.
Force majeure: Events beyond our control (e.g., natural disasters, strikes, pandemics, governmental actions) may limit recourse. Provider policies govern outcomes; Reservations.us is not liable for such events.

Travel documentation, compliance, and health

Documentation: You are solely responsible for obtaining and presenting valid travel documentation, including passports, visas (transit, tourist, business), entry permits, health certificates, and proof of return/onward travel as required by authorities and Providers.
Government advisories: Review travel prohibitions, warnings, announcements, and advisories (e.g., U.S. State Department, CDC, DOT, TSA, FAA, CBP) for international travel risks and entry requirements.
Health requirements: Vaccinations, medications, or health screenings may be required by destination or carrier. Consult medical professionals and official advisories before departure.
Disinsection: Certain countries or airlines may disinfect aircraft using approved insecticides per WHO and ICAO guidelines. Policies vary by destination and carrier.
Baggage policies: Baggage allowances, fees, and restrictions differ by airline and cruise line. Verify policies directly with the Provider. Excess baggage fees may apply and are paid at the airport or port.
Check‑in and timing: Follow Provider check‑in rules. Typical recommendations: 90 minutes for domestic flights; 3 hours for international flights. Confirm cruise embarkation and hotel check‑in times as provided by the Supplier.

Car rental special terms

Age restrictions: Minimum ages and young driver surcharges vary by location and Provider. Additional documentation may be required. Verify with the Supplier before booking.
Licensing: A valid driver’s license (and, for international renters, a passport and possibly an international driving permit) is required at pickup. The name must match the reservation.
Deposits: Providers may require a deposit or hold on a credit card at pickup. Debit cards may not be accepted; confirm in advance.
Geographic restrictions: Driving may be limited by state, province, or country. Cross‑border travel (e.g., Canada or Mexico) may require specific insurance or may be prohibited. Verify geographic limitations in your rental agreement.
One‑way rentals: One‑way availability and drop fees vary by location and vehicle class; confirm with your rental Provider.
Insurance: Liability, collision, supplemental liability, and other coverage terms vary and may be required or optional. Review your rental agreement for coverage specifics and exclusions.

Cruise special terms

Pricing basis: Cruise prices are typically per person, based on double occupancy, and exclude government fees, taxes, port charges, and airfare unless stated otherwise.
Passenger names: Names must match government ID/passport. Changes may incur fees or be disallowed by cruise lines.
Baggage: Cruise baggage allowances are set by the cruise line; verify policies and limitations directly.
Special requirements: Notify the cruise line of dietary needs, medical concerns, infant travel, or accessibility requirements in advance. We can facilitate communications but final acceptance is at the cruise line’s discretion.
Itinerary changes: Cruise lines may alter routes, schedules, or ports due to operational or safety reasons. Remedies are determined by the cruise line policies.

Hotel special terms

Amenities and requests: Amenities, shuttles, bonuses, and special requests (smoking preferences, view types, adjoining rooms) are not guaranteed and depend on availability and property policy.
Prepaid reservations: Prepaid bookings charge your card at booking for room/taxes but typically exclude incidentals or resort fees unless specified.
Vouchers: Carry booking confirmations and vouchers to present at check‑in. Properties may require printed or digital proof.
Meals and board basis: Meal inclusions vary (e.g., RO, SC, B&B, HB, FB, AI). Verify inclusions on your confirmation and directly with the property upon arrival.
Star ratings: Ratings are for reference only and may differ across systems. We do not warrant equivalence to other rating systems.

Intellectual property rights

All content, design, software, text, images, video, audio, trademarks, logos, and other materials on the Website are owned by Reservations.us, its licensors, or content providers and are protected by U.S. and international intellectual property laws.

Permitted use: You may access and use the Website for personal, non‑commercial purposes. You may print a reasonable number of pages for personal use.
Prohibited use: You must not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download (except caching), store, transmit, or exploit any material from the Website without our prior written permission. Do not separate graphics from accompanying text or remove copyright notices.
Trademarks: Company names, logos, and related marks are proprietary. Do not use any marks without prior written permission. All other marks on the Website are the property of their respective owners.

Prohibited activities

Fraud and misuse: Do not initiate fraudulent or speculative inquiries or bookings, input false information, or book without intent to travel.
Automated access: Do not use robots, spiders, scrapers, or automated processes to access, monitor, or copy Website content without our consent.
Malicious conduct: Do not transmit malware, viruses, trojan horses, or engage in denial‑of‑service attacks or other activities that impair Website operations.
Unauthorized access: Do not attempt to gain unauthorized access to the Website, servers, databases, or systems, or interfere with security features.
Content standards: Do not post defamatory, obscene, unlawful, infringing, threatening, or otherwise objectionable material. User contributions must comply with applicable laws and these Terms.
Competitive use: Do not use the Website to recreate, compete with, solicit, or harass the Company, Providers, or other users.

We may terminate or suspend your access without notice for violations. Continued use following termination may constitute trespass and subject you to legal action.

User contributions, monitoring, and DMCA notice

Interactive services: Message boards, reviews, chat, profiles, and other interactive features may be available. User contributions are non‑confidential and non‑proprietary; by posting, you grant us a license to use, reproduce, modify, perform, display, distribute, and disclose such content for any purpose.

Responsibility: You are solely responsible for content you post, including its legality, reliability, and accuracy. We are not liable for user content.

Enforcement: We may remove or refuse to post content, disclose your identity to claimants, or take legal action for violations. We cooperate with law enforcement as required.

DMCA: To notify us of alleged copyright infringement, email [email protected] with a signed statement identifying the copyrighted work, infringing material, your contact information, a good‑faith statement, and an assertion of authority. We may remove infringing content and terminate repeat offenders.

Communications, consent, and messaging

Consent: By providing contact information, you consent to receive communications from Reservations.us and, where necessary, Travel Service Providers via phone, text (SMS/RCS), email, push notifications, or other methods reasonably related to providing Services, servicing bookings, or marketing (subject to your preferences and applicable laws). Message and data rates may apply. You may opt‑out of promotional messages by following provided instructions; service transactional messages may still be sent.

Recording: Customer service calls may be recorded, after notice and with your consent, to assist with service quality and dispute resolution.

Disclaimers of warranties

The Website, its content, and Services are provided “as is” and “as available” without any warranties, express or implied. We do not guarantee completeness, accuracy, reliability, security, or uninterrupted access, nor that defects will be corrected or that the Website or servers are free of viruses or harmful components.

All warranties, including merchantability, fitness for a particular purpose, and non‑infringement, are expressly disclaimed to the fullest extent permitted by law. We are not liable for failures caused by technical defects, server errors, misdirected transmissions, or internet disruptions. Any reliance on information from the Website is at your sole risk.

Limitation of liability

To the fullest extent permitted by law, Reservations.us and its affiliates, licensors, service providers, officers, directors, employees, and agents (“Covered Parties”) shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Website, Services, or content, including but not limited to loss of profits, data, goodwill, delays, errors, schedule changes, government actions, acts of God, or causes beyond our control.

All Travel Service Providers are independent contractors, not agents or employees of the Covered Parties. We assume no liability for injury, death, property damage, delays, cancellations, or additional expenses resulting from their acts, omissions, or negligence.

In no event shall the total liability of the Covered Parties exceed the amount you paid to Reservations.us for the specific transaction in dispute.

Indemnification and chargebacks

Indemnity: You agree to defend, indemnify, and hold harmless the Covered Parties from and against all claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, misuse of the Website or Services, user contributions, or use of information obtained from the Website.

Chargebacks: You agree to first contact Reservations.us to resolve billing or service disputes before initiating a chargeback. Improper or fraudulent chargebacks may result in cancellation of bookings and recovery actions. You agree to indemnify the Covered Parties for airline debit memos, chargebacks, or losses resulting from unauthorized charges by third parties with access to your card or from your non‑compliance with Provider rules.

Links, third‑party sites, and social features

The Website may contain links to third‑party sites and resources provided for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage resulting from your use. Access is at your own risk and subject to the third‑party terms.

You may link to our homepage in a manner that is fair, legal, and does not suggest association, approval, or endorsement. We may withdraw linking permission at any time. Social media features must be used in accordance with any additional terms we provide and only with the content they are displayed.

Geographic restrictions

Access to the Website and Services may be restricted by jurisdiction. We provide the Website primarily for users located in the United States and Canada. We make no claims that the Website or its content is accessible or appropriate outside these jurisdictions. If you access the Website from outside, you do so on your own initiative and are responsible for compliance with local laws.

No agency relationship

The Company does not agree to act as your agent or fiduciary in providing Services through the Website. Providers are independent contractors.

Governing law, dispute resolution, and arbitration

Resolution of disputes: Customer satisfaction matters. If you have a problem or dispute, contact [email protected] or call our customer support. We will attempt to resolve Claims related to the Website, Services, bookings, our representations, or our Privacy Policy (“Claims”). If unresolved within 60 days, you may pursue arbitration or small claims court as set forth below.
Mandatory arbitration: Any and all Claims must be resolved by binding arbitration administered by the American Arbitration Association (AAA). Arbitration is conducted on an individual basis; class actions, consolidated actions, or representative claims are not permitted. Arbitration may be conducted by phone, on written submissions, or in person at a reasonably convenient location agreed by the parties.
Small claims exception: You retain the right to pursue eligible Claims in small claims court in the jurisdiction corresponding to your billing address, provided such claims proceed individually.
Governing law: These Terms and any non‑arbitrable disputes are governed by the laws of the State of Florida, without regard to conflict of laws rules, and applicable U.S. federal law.
Venue for non‑arbitrable claims: For Claims held not subject to arbitration, proceedings shall be instituted exclusively in the state courts located in Orange County, Florida, or the federal courts sitting in the Middle District of Florida. You waive objections to jurisdiction and venue in such courts.
Class action and jury waiver: You waive the right to participate in class actions or class‑wide arbitrations and the right to a jury trial. All proceedings to resolve Claims will be conducted only on an individual basis.
Notice of dispute: To initiate arbitration, send a written Notice of Dispute by certified mail to Reservations.us, 3625 SR 419, STE 250, Winter Springs, Florida 32708, describing the nature and basis of the Claim and the relief sought. If the Claim is not resolved within 60 days, you may commence arbitration.
Time limit: Any cause of action or Claim arising out of or related to these Terms or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or Claim is permanently barred.

Severability, waiver, and entire agreement

Severability: If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator, the remaining provisions shall continue in full force and effect.
Waiver: No waiver by Reservations.us of any term or condition shall be deemed a further or continuing waiver, and any failure to assert a right or provision shall not constitute a waiver of such right or provision.
Entire agreement: These Terms, together with our Privacy Policy and any additional terms or booking‑specific conditions, constitute the sole and entire agreement between you and Reservations.us with respect to the Website and Services, superseding all prior and contemporaneous understandings or agreements.

Notices and Contact Information

Company: Orbtickets LLC (Reservations.us)
Address:
Email:
Phone:

Additional domain‑specific terms and advisory clauses

Flight‑specific advisory

Hazardous materials: Federal law forbids carriage of hazardous materials in luggage or in person. Penalties may apply. Consult FAA materials and airline policies.
Prohibited practices: Many airlines prohibit hidden‑city, back‑to‑back, or point‑beyond ticketing. Violations may lead to cancellation, fare repricing, or penalties. You agree to indemnify us for claims arising from such practices.
Frequent flyer and special requests: Airline loyalty accruals, upgrades, seating, meals, and other special requests are not guaranteed; verify directly with the airline.

Hotel‑specific advisory

Occupancy and age: Properties may restrict occupancy and require minimum age for check‑in (typically 18+ or per local law). Valid identification and a credit card are required.
Mandatory fees and taxes: Resort, facility, or local occupancy fees may be collected at check‑in and are not always included in prepaid rates. Local tax obligations vary by jurisdiction.

Cruise‑specific advisory

Government fees, port charges, and taxes: Unless stated otherwise in the confirmation, these amounts are typically not included in base fares and may be due prior to departure or onboard.
Fuel surcharges: Cruise lines may assess fuel surcharges; these are subject to change and may be applied close to departure.

Car rental‑specific advisory

Accepted cards: Credit cards are commonly required at pickup. Some locations may not accept debit or prepaid cards. Confirm with the rental provider in advance.
Mileage limits and cross‑border travel: Some rentals impose mileage caps and restrict travel across borders or into specific states/provinces. Fees may apply for violations.

Security, access, and website changes

Availability: We reserve the right to withdraw or amend the Website or Services without notice. We will not be liable if the Website is unavailable at any time or for any period.
Access arrangements: You are responsible for ensuring access to the Website and that all persons using your internet connection are aware of and comply with these Terms.
Website updates: We may update content from time to time but are not obligated to keep materials current. Information may be out of date at any given time.

Linking policy and social media features

Linking to us: You may link to our homepage in a manner that is fair and legal and does not damage our reputation or take advantage of it. Do not establish a link suggesting association, approval, or endorsement.
Social features: If we provide social media features, use them only as enabled, with the associated content, and in accordance with any additional terms. We may disable features or links at any time.

Force majeure

Reservations.us shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, pandemics, labor disputes, civil unrest, war, terrorism, governmental actions, infrastructure or system failures, or other force majeure events. Remedies, if any, are determined by Provider policies and applicable law.

Compliance Statements and Regulatory Acknowledgments

Reservations.us operates strictly as an aggregator across flights, hotels, cruises, and car rentals.
Alignment with DOT, TSA, FAA, CLIA, maritime law, and local property regulations.
Privacy Policy addresses global data protection frameworks.